Terms and Conditions

1. Eligibility

  • You must be at least 18 years old to use Circe’s Services.

  • Services are intended for individuals seeking non-emergency mental health support.

  • By using Circe, you confirm that the information you provide is true, accurate, and complete.

2. Scope of Services

  • Circe provides therapist-led online group therapy sessions facilitated by licensed psychologists and psychotherapists.

  • Circe does not provide:

    • Medical diagnoses

    • Psychiatric evaluations

    • Prescription of medication

    • Crisis intervention or emergency care

  • Participation in Circe’s programmes is intended to supplement, not replace, ongoing medical or psychiatric care.

3. Health Disclaimer

  • Circe is not suitable for emergencies. If you are experiencing a crisis, feeling suicidal, or at risk of harm in the UK, you should call NHS 111 (online or by phone) for urgent mental health support, contact Samaritans on 116 123 for free 24/7 confidential support, or text Shout (85258) for free anonymous support. If you are in immediate danger or at risk of harm, call 999 or go to A&E. 

  • Always seek advice from your GP, psychiatrist, or other healthcare provider for medical concerns.

  • By enrolling, you acknowledge that therapy outcomes cannot be guaranteed.

4. Therapist Relationship

  • All Circe groups are facilitated by licensed psychologists or psychotherapists.

  • Each group is led by a professional with expertise in the group’s specific focus area (e.g. burnout, ADHD, depression, anxiety).

  • Therapists working with Circe are independent providers and not employees of Circe. Circe acts as a platform connecting you with therapy groups.

5. Fees & Payments

  • Programme fees vary by group. Pricing currently begins at £30 per session.

  • Unless otherwise stated, programmes are billed on a monthly recurring basis for the duration of your group.

  • In some cases (such as short fixed-term programmes), payment may be split into instalments — 50% upfront and 50% halfway through.

  • Payments must be made via the methods listed on our platform (e.g. card or bank transfer).

  • Continued access to sessions is conditional on timely payment of fees.

6. Cancellations & Refunds

  • If after your first session you feel the group is not a fit, you may request a full refund.

  • Beyond the first session, no refunds will be issued, except at Circe’s discretion in exceptional circumstances.

  • If a therapist cancels a session, it will either be rescheduled or refunded.

7. Confidentiality & Privacy

  • Group therapy requires mutual trust. All participants agree to maintain confidentiality regarding what is shared in sessions.

  • Sharing another participant’s personal information outside the group is strictly prohibited.

  • Circe may transcribe or record sessions only with your explicit written consent. Any data collected will be anonymised and may be used for research or product development.

  • Please review our [Privacy Policy] for full details on data collection, storage, and security.

8. Code of Conduct

  • Participants must engage respectfully and responsibly.

  • Disruptive, offensive, discriminatory, or harmful behaviour will result in removal from the group without refund.

  • You agree not to use Circe’s Services to:

    • Harass or abuse others

    • Share harmful or illegal content

    • Misrepresent your identity or needs

9. Technology & Access

  • Circe sessions are delivered online. You are responsible for ensuring:

    • A stable internet connection

    • A private environment suitable for participation

  • Circe is not liable for interruptions caused by technical issues outside our control.

10. Intellectual Property

  • All materials provided by Circe (including educational resources, group materials, and website content) are the property of Circe and protected by copyright law.

  • You may not copy, reproduce, distribute, or create derivative works without prior written consent from Circe.

11. Limitation of Liability

  • Circe provides services with professional care but cannot guarantee outcomes.

  • To the maximum extent permitted by law, Circe is not liable for indirect, incidental, or consequential damages, including but not limited to emotional distress, data loss, or service interruption.

12. Indemnification

  • You agree to indemnify and hold harmless Circe, its therapists, employees, and affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

13. Termination

  • Circe reserves the right to suspend or terminate your access if you violate these Terms, fail to make payment, or engage in unsafe or disruptive behaviour.

  • You may stop using Circe at any time, but no refunds will be given except as outlined in Section 6.

14. Governing Law & Disputes

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

  • Circe may update these Terms at any time. Updates will be posted on our website with the “last updated” date revised accordingly.

  • Continued use of Circe Services constitutes acceptance of the revised Terms.

16. Contact Us

If you have questions about these Terms, please contact: hello@my-circe.com.